Posts Tagged Data

The Smart Grid Debate!

So I updated my Twitter Feed to spark up some discussion on the benefits of the Smart Grid.  My Tweet went a little something like this:

“Energy companies need to be allowed to introduce variable energy pricing, charging more for it at peak times to reflect their higher costs.”

Little did I know that I had integrated tweet deck with my Facebook account and I mistakenly got into a debate with my dear friend Al.

I thought we could have an interesting discussion but Facebook really isn’t the greatest format for a discussion so here goes.

Here is the discussion thread so far:

Energy companies need to be allowed to introduce variable energy pricing, charging more for it at peak times to reflect their higher costs.

Al responded:

You know the problem I have with this Scott? I don’t trust any of those power companies any further’n I can throw them with both hands tied behind my back. They are worse than the collusionists at “big oil.” Out of one side of their mouth, these people are keep pushing for higher prices and new energy projects, while with the other fork of their tongue they tout the benefits of “conservation”. BC Hydro, for example, has now set a “maximum” threshold of what it consider acceptable power consumption per household/month. Go “over”, and you’ll pay a higher per KW rate. But my wife and I – no kids, no diapers, not much laundry, a couple a semi-retirees, really – can’t stay within their “guideline”, and we’re not energy hogs! What of a family with 4 kids? The whole thing is a ripoff. Crooked shysters, hiding behind the cloak of environmental responsibility and “conservation”. What they’ll ultimately do is drive me to burn more wood to heat my home. Pretty “green” of me, eh?

Of which I responded:

oops.. that was meant for my twitter feed.. (trying to drum up business with our Smart Grid software solutions) Ack.. I messed up my twitter integration! :-)

I hear what your saying.. there are a lot of issues with that.. however if we get really smart we could develop smart appliances that turn on automatically during off peak hours.. now that would be cool! Meaning you don’t reduce your standard of living and the Electricity System Operator’s job would be much easier in balancing power to the grid with out dispatching old inefficient power plants..

What say you?

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Articles on CRM (Customer Resource Management)

I am linking to several columns I wrote about a year ago and have re-surfaced on the Waggware Strategy Lab Blog last week.

Creating Customer Focus Across The Enterprise – Crm And The Operations Perspective

How to Turn CRM Data Into Profits – A Marketing Perspective

Have a read!

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A Smart Grid for Intelligent Energy Use

I came across an informative video about the Smart Grid which asks the question “What do we need to do from a technology perspective to adapt to our current and future energy usage?”

The video below attempts to answer this question and at the same time highlights how the deployment of auto metering infrastructure will enable consumers to monitor and manage data in real time to make better choices about consumption. Secondly it also demonstrates how Transmission & Distribution can leverage data in making better use of the assets that power the grid.

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How to create One View of your Customer – the Mandatory Checklist

I wrote an Article for the Strategy Labs Blog by Waggware on creating one view of your customer, please have a read.

Customer Resource Management (CRM) is a broad phrase that encompasses the management of an organizations customer base and involves the capture, storage and analysis of its customer information.

Customer focused organizations are implementing CRM systems in an effort to transform their businesses into leading edge enterprises by creating a single view of the customer which allows a firm to:

The full Article  is posted on the Waggware Strategy Lab Blog!

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How Utilities can leverage Data to achieve stronger customer relationships.

Log onto the Waggware Strategy Lab Blog for my latest posting on CRM in the Utility Industry!

Being heavily involved in Customer Information Systems (CIS) & Customer Relationship Management (CRM) systems in the Utility industry means dealing with an enormous amount of data. Just for a moment consider the hundreds of thousands if not millions of customers that a Utility or an Energy Retailer maintain. Now couple that with the implementation of Advanced Metering Infrastructure (AMI), Smart Meters, time of use billing & demand management and you will find that the data extracted from your customers isprofound.

Read the entire blog post on The Waggware Stratetgy Lab Blog

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